Refund policy
Return & Refund Policy – Rajan Bags Shop
At Rajan Bags Shop, customer satisfaction is our top priority. We offer a 30-day Return & Refund Policy on eligible purchases.
⏳ Policy Duration
Returns, refunds, or exchanges must be requested within 30 days of the purchase date. Requests made after this period will not be accepted.
✅ Eligibility for Returns & Refunds
You may request a return, refund, or exchange under the following conditions:
- You received an incorrect product
- The product is defective
- The item was damaged during shipping (eligible for free exchange or refund)
- The product shows signs of tampering
⚠️ Important Notes:
- Returns or refunds are not accepted for change of mind
- A 25% restocking fee applies to all returns
- Customers are responsible for return shipping costs
- A 5% transaction fee will be deducted for order cancellations or refund requests
💳 Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed
- The amount will be credited to your original payment method
- Processing times may vary depending on your bank or payment provider
🔄 Exchange Policy
We only replace items if they are defective or damaged.
To request an exchange:
- Email us at rajanbagsshop@gmail.com
- Wait for confirmation from our team
- Follow the return instructions and ship the item to the provided address
⏰ Late or Missing Refunds
If you have not received your refund:
- Check your bank account statement
- Contact your credit card provider
- Reach out to your bank (processing times may vary)
If the issue persists, please contact us at rajanbagsshop@gmail.com.
🛍️ Sale Items
Eligible sale items can also be refunded according to this policy.
📩 Need Assistance?
For any questions regarding returns, refunds, or exchanges, feel free to contact us: